Claims Operations Manager - Northeast or Yorkshire (Remote Working Optional)
Posted: 15 August 2022
Job description
This is a new and exciting Claims Operations Manager opportunity to work for one of the UK’s leading insurance companies. This would be reporting into their new regional office based in Middlesbrough however they would consider full remote working and occasional visits to the branch.
It’s a great time to be joining join the business as they have invested in building their brand-new Claims team to enhance the company’s capability and support their customers.
Claims within the company are evolving, with simplification, transformation, and a drive to embed a continuous improvement culture, all ensuring they achieve the right outcome for their customers and their people.
As a Claims Manager, motivating and driving the performance of your people is critical. You’ll contribute towards transformation plans, simplification delivery and identify opportunities for continuous improvement through actions that have tangible benefits for the organisation.
Working with key internal and external stakeholders will be crucial through maintaining relationships and indirectly supporting the wider functions within the business to attract new business and retain existing business.
Suitability and Key Attributes Required are:
First and foremost, you’ll be a leader of people and change. They need to you to be experienced in taking people on a journey with you, embedding best practice yet allowing innovation to thrive in a culture of continuous improvement.
You’ll be engaging and inspiring, stay calm under pressure and radiate positivity and confidence. This opportunity is about taking a great place to work and making it even better.
Your other qualities will include:
- Working knowledge of Claims management is essential.
- An understanding of a Claims business environment and business strategy
- Working knowledge of service level agreements, customer satisfaction and controls is essential.
- Operations management experience of 40+ FTE
- Growing and supporting talent within your teams
- Skilled at developing internal and external relationships, networking and stakeholder management.
- Adept at communication, report writing and presentations.
- Understanding change management and continuous improvement through your people
- Identifying and implementing process improvements, project management of local rollout.
What they Offer:
- £31,000 - £50K dependent on experience
- Bonus Scheme linked to yours and the company’s performance.
- Pension scheme with employer contributions as well as your own.
- Life assurance 10x reference salary (4x if not in the Pension Scheme)
- 28 days holiday
- Private Medical Benefit Scheme
- Access to MAX Benefits where you enjoy cashback and discounts on thousands of retails, holidays and purchases.
- Flex benefits such as holiday purchase, dental care, bikes for work.
- Discount on all the company’s Insurance products, including car, home and travel insurance, breakdown cover & healthcare.
- Investment in Professional Qualifications.
This opportunity provides the successful candidate to really make an impact within, and potentially create fantastic results with this newly created team.
For further information on a confidential basis please call Andy on 07834 596414/0113 4931720 or email andy@cryerbaker.co.uk
