Digital Product Manager - Various Locations

Posted: 06 October 2026

Job description

We are currently working with a Global Insurance company who are seeking a Digital Product Manager within their Health division based out of either Glasgow, Bristol, Kent or Bournemouth.

My client is seeking a proactive Digital Product Manager with extensive experience in customer-facing platforms, ideally in Healthcare or Insurance. You’ll lead the strategy and roadmap for their Member Portal, working with stakeholders and data to drive improvements that enhance member self-service, satisfaction and operational efficiency. This high-visibility role involves shaping product vision, influencing across teams and mentoring squads to foster innovation and continuous value delivery.

The company offers hybrid working and to balance your time between home and the office in a way that works best for you. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients / suppliers or attending industry events.

Key responsibilities

• Develop and communicate a clear product vision aligned with business objectives and customer needs, translating it into actionable strategies.
• Lead the entire product lifecycle from discovery to delivery, with a focus on outcomes and continuous improvement.
• Analyse processes and performance data to identify opportunities for automation, innovation and efficiency.
• Drive initiatives to enhance customer experience, operational efficiency and digital self-service for members.
• Collaborate with cross-functional teams and senior leadership to deliver scalable, user-focused solutions and influence organisational change.
• Mentor Product Owners, supporting their development in stakeholder engagement, backlog management and story creation.
• Establish and monitor KPIs and success metrics to measure impact and inform ongoing enhancements.
• Manage risks, dependencies, and stakeholder alignment to ensure smooth delivery and foster a customer-centric culture.

Key Skills & Experience

• Experience managing customer facing portals, with specific expertise in growing customer’s ability to comprehend, change and request new elements.
• Strong ability to lead discovery efforts through stakeholder interviews, workflow analysis and data-driven insights, uncovering operational pain points and innovative opportunities.
• Strategic thinker with a strong grasp of how member journeys evolve and overall business performance, customer satisfaction and cost management.
• Demonstrated success in leading cross-functional teams, including product, engineering, design (UCD), and operations, fostering a collaborative and iterative development driven culture.
• Expert in agile practices, customer-centric design and delivering iterative value at scale.
• Effective communicator and influencer, capable of engaging senior executives, translating complex concepts into clear strategies and driving organisational change.
• Experience navigating regulated environments such as financial services or insurance.

What The Company Offer

• Competitive annual salary up to £95K (Possibly more)  
• Private Medical Insurance (PMI)
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
• Gym benefits

For further information on a confidential basis please call Andy on 07834 596414/0113 4931720 or email andy@cryerbaker.co.uk