Operational Resilience Manager - UK Wide
Posted: 03 October 2025
Job description
A new opportunity has arisen as Operational Resilience Manager which is with a Global insurer.
This is a 9-month fixed term contract which is covering someone on maternity leave although it could be extended beyond this period.
In this critical role, you’ll assist in implementing a comprehensive response to regulatory requirements aimed at transforming our approach to resilience within the industry. Collaborating closely with business and operations teams, you’ll help foster a ‘Resilient by Design’ culture, ensuring that resilience weaknesses are identified and addressed in every aspect of our service delivery.
Your contributions will be instrumental in executing the operational resilience framework, encompassing business continuity, crisis, and incident management. You’ll play a key part in establishing robust arrangements for all the UK company’s and subsidiaries, ensuring compliance with both regulatory requirements and company’s group Standards. If you’re passionate about operational excellence and resilience, we want to hear from you!
Hybrid and remote working would be supported and very flexible.
What you’ll be doing:
- Identify, review and map important business services.
- End to end scenario stress testing, identifying key issues and vulnerabilities.
- Drafting of annual self-assessment.
- Develop and monitor detailed MI and KRIs relating to all areas of regulatory operational resilience.
- Assist the Head of Operational Resilience and the Operational Resilience Lead in the development and implementation of continuity strategy for the company’s UK businesses, ensuring it supports both large operating companies and small subsidiaries.
- Deliver appropriate crisis and incident management procedures, plans, training and exercising across the UK’s businesses.
- Be the expert and serve as the alternate UK point of contact for crisis management, taking the lead for operational resilience when required.
- Support the Head of Operational Resilience and the Operational Resilience Lead in managing an annual testing program that ensures our operational resilience strategies are effective when needed.
About you:
- Experience in an operational resilience role.
- Up to date knowledge and understanding of operational resilience, business continuity and crisis management practices, standards and developments within the industry.
- Detailed knowledge of relevant FCA and PRA legislation and best practice.
- UK insurance market experience within the last 3 years.
- Knowledge of technical IT and facilities infrastructures.
- Ability to effectively interact, liaise and influence all levels of employee, external project managers and other third parties.
- Effectively document and communicate operational resilience position through Committee and Board papers.
- Strong attention to detail.
- Ability to manage own workload, prioritise and flex between various activities.
This position comes with an attractive basic salary circa £80K (possibly more), attractive pension, bonus structure, 28 days holiday, DIS and PMI.
For further information please contact Andy Baker on 07834 596414/0113 4931720 or email andy@cryerbaker.co.uk
